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The Complete Booking Loop

From a missed call to a confirmed appointment - every step handled automatically, 24 hours a day.

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Step 1T = 0:00

A call comes in while you're busy

A potential client calls during a treatment, on a busy Saturday, or after hours. Without TelaKomie, this call goes to voicemail, and 80% of callers never leave a message.

During treatmentSaturday rushAfter hoursNo voicemail left
🤖
Step 2T + 0 seconds

Lily answers instantly

TelaKomie picks up in under 3 seconds. The AI introduces herself, discloses she is an AI assistant, and starts a warm, natural conversation - exactly like a real front desk person would.

Lily - TelaKomie AI

Hi, thanks for calling Clinic Plus! I'm Lily, your AI assistant - I can help you book, answer questions, and get you sorted. What can I do for you today?

Caller

Hi, I'd love to book a laser facial. Are you guys free this week?
📅
Step 3T + 2 minutes

Qualifies the caller and finds a slot

Lily checks availability in real time - directly inside Phorest, Nookal or your connected software. She handles service questions, staff preferences, and new client requirements, then locks in a slot.

Lily

Perfect! We have Thursday at 2pm or Friday at 10am with Sophie. Which suits you better?

Caller

Friday at 10 please.

Lily

Booked! Can I grab your name and best email for the confirmation?
PhorestNookal
Step 4T + 3 minutes

Confirmation SMS sent before the call ends

The moment the appointment is created, a confirmation SMS fires to the client's phone - with the date, time, address and a link to add it to their calendar. The booking is simultaneously written into your software.

TelaKomie SMS

Hi Sarah! Your laser facial with Sophie at Clinic Plus is confirmed for Friday 27 June at 10:00am. 12 Beach Road, Curl Curl. See you then!
Written to booking softwareSMS confirmationCalendar link
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Step 524 hours before

24-hour reminder: confirm or reschedule

The day before, TelaKomie sends a reminder SMS asking the client to confirm. A simple YES confirms the booking. NO or reschedule triggers the AI to immediately offer alternative times, turning a potential cancellation into a rebook.

TelaKomie SMS

Hi Sarah, confirming your laser facial at Clinic Plus tomorrow, Friday 27 June at 10am with Sophie. Reply YES to confirm or text us to reschedule.

Sarah

YES

TelaKomie SMS

Perfect, confirmed! See you tomorrow Sarah.
📍
Step 62-4 hours before

Day-of logistics: remove every reason not to show

A few hours before, TelaKomie sends the full practical details: exact address, parking, what to bring, travel time. This single message dramatically reduces same-day no-shows by removing friction and uncertainty.

TelaKomie SMS

See you soon Sarah! We're at 12 Beach Road, Curl Curl 2096. Free street parking on Beach Road. Come with clean skin - no moisturiser or makeup. Takes about 15 min from Manly. Can't wait!
Full addressParkingPreparation tipsTravel time
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Step 7Any time

Handles every objection by text

If the client texts back with questions, concerns or hesitation, the AI handles them naturally: pricing, preparation, what to expect, rescheduling requests. It never hard-sells, but it never gives up a booking without offering an alternative.

Sarah

Actually how much is the laser facial? I want to make sure before I come in.

Lily

The laser facial is $185 for 60 minutes with Sophie - it includes LED therapy and a hydrating finish. It's one of our most popular treatments! Your booking is already locked in for Friday, so you're all set. See you then!

Sarah

Perfect, thanks! See you Friday.
Pricing questionsWhat to expectPreparationReschedule requestsCancellation recovery
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Step 8Appointment day

Client shows up. Revenue secured.

The client arrives informed, prepared and confident: no confusion about location, no uncertainty about cost, no anxiety about what to expect. Your team sees a full diary. Zero missed calls. Zero lost revenue.

Client shows up preparedTeam sees full diaryZero human effortRevenue secured
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The complete loop. Fully automatic.

Every missed call, every DM, every after-hours enquiry: TelaKomie handles the full journey from first contact to confirmed appointment. Your team walks in each morning to a full diary, without lifting a finger.

24/7
Always on
<3s
Answer time
80%
No-show reduction
$0
Human effort